Web Design Terms of Services


Mitchell Marketing offers a few different services to help a website achieve greater visibility online. In an effort to help you understand each piece of the services, we compiled these terms. If you have any questions, please don't hesitate to contact us.

 Ownership & Copyright Content

All text and photos used as content in a commissioned website must be provided by the client. The client must have ownership or written permission to use all content he/she provides for use. Mitchell Marketing cannot be responsible for copyright infringements on behalf of clients.

  Ownership of Web Design

Upon completion of a website design and payment of final invoice, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization regardless of whether he/she chooses to continue further services with Mitchell Marketing. The client does not have the right to resell the design or development to other companies. The client does have the right to update, add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development.

  Ownership of Website Domain Name

Website domain names are leased from domain name registration companies. When Mitchell Marketing registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with Mitchell Marketing or host the site Mitchell Marketing initially created for that domain name. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have Mitchell Marketing renew the domain name on behalf of the client (a common service), a nominal service fee may apply.

  Project Initiation

Mitchell Marketing cannot complete your website if you are unable or do not provide content (text, photos, etc.) Therefore, we require 1) your content in final form, 2) your signed contract and deposit before we begin work. Having said that, a typical website will take about 2-3 weeks. Larger sites may take longer, and smaller sites may take less time. In order to develop your website in a timely manner, it is important that we have all your final version content ready to go.

  Project Counsultations

Mitchell Marketing is provides a 1 hour consultation to clients within a  50 mile radius about content that you may need, including written content, images, logos, and related information. Additional counsultations are an additional $75. During project development, phone counsultations are provided as needed, but limited to two a week.

  Two (2) Revision Limit

All web design projects have a 2 revision limit. A thorough design analysis will be made in the Project Initiation phase to ensure accurate creative interpetation. Additional revisions will result in an extra charge. Requests for revisions must be submitted to Mitchell Marketing by email or signature. A seperate invoice will be sent to you and payment is due upon reciept.


Mitchell Marketing officially schedules projects upon receipt of the signed contract and deposit. Your content will also need to be ready by the dates agreed upon within the contract. The Project Initiation covers initial discussions about the project (such as a pre-design questionnaire), work out the contract details, and schedule the project to begin a few weeks later to allow you to gather your content, images, and other materials needed. You may want to get started gathering your content now, even if you’re not able to start your web project for a few months.

 Content Submission

All content must be submitted electronically via email (contact us for the correct email address), or via upload link provided to you.  Both text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and will incur a surcharge.

  Content Delays

It is the clients responsibility to provide all necessary information that is needed to complete project such as copy, photographs, videos or other such content that is to be implimented in the final project.

Restrictions In Design

Any specific design requests must be made before Project Initiation so that the proper research may be done to ensure all work is possible within the technical boundaries of the project and quoted accordingly. Once project has started, possibiltiy to upgrade may or may not be possible and will depend upon the specificities of the project.

Offensive Content

We reserve the right to refuse any work or content that is offensive in nature such as nudity, lewd photos, occult symbols, pornography, curse words, violent content, politically offensive material, conflicting religious material, fradulent schemes and or any other material that we deem unfit to create or support.

  How Much Content May Be Submitted Per Page
Due to load time considerations and the flat rate charged for website pages, there is a limit on what can be included in a single web page. A web page can hold the equivalent of about 2 ½ pages of the content that would typically fit on an 8 ½” x 11” piece of paper. Please keep this in mind when gathering your content. This will also help you determine how large a site you require, what your costs may be and help you edit your content into final form before submission. If the content is straight text without any pictures, tables, graphs, etc., this equates to about 2000 words. If there are pictures, or tables, etc., then less text will fit. Additionally, a web page may include up to about six photos on a page.


Once your site has been launched, u
pdates are billed in 30 minute increments. To give you an idea, this is about enough time to add about five pre-edited photos and a few paragraphs of text. Routine maintenance which fits into the allotted time specified in a pre-arranged monthly maintenance plan is typically completed in 2-4 business days. If a client on a monthly maintenance plan requests more than the scheduled amount of maintenance, a quote will be given and, if approved, the additional work will be completed at a discounted rate of $60.00 per hour and the turnaround time will be based on workload issues. Clients who are not on any pre-arranged maintenance plan may request website updates at the full $75.00 hourly rate, billed in 1/2 hour increments. Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time (see details under the Termination of Services section).

  Can We Manage Updates Ourselves?

Absolutely! We can create or redesign your site so that you can easily update content yourself with popular CMS programs such as WordPress or Joomla. We also provide custom templates for XSite Pro users.  If you have any questions along the way, or if you would still like to contract our SEO service,  we’re here for you.


All sales are final. All rates are agreed upon by email or signature before production of work begins.

A deposit and signed contract are required before beginning our work together. A 50% deposit of the total amount established in the contract is required before work begins. Remaining deposit is collected upon completion or within 3 months (which ever comes first) of quote date, due to content collection delays. For larger projects or longer time frames, incremental payments may be due along the way, as defined in the contract. Upon completion of your website, the final balance is due. As soon as final payment is received, your website will be uploaded (via ftp) to your registered domain name. Any additional work not included in the contract is added to the balance. Payment in full is required prior to uploading the pages of your Website (or sending digital files to you). Payment for monthly services such as Design Maintenance and SEO Maintenance are “pre-paid” services payable via PayPal. Payment is due on the 21st of each month for the proceeding month’s service. Clients experiencing financial hardship should contact Mitchell Marketing to discuss payment options in lieu of termination of services. A 1% per month late fee for any invoice past due of 30 days will be incurred.

 Termination of Services

If a client should change their mind about doing work with Mitchell Marketing during the course of the Project Initiation phase, no harm, no foul - we shake hands and walk away. However, once we have received your content in final form, your signed contract and deposit and have begun work, the sale is considered final.

Terms of Service

Please fill out this form so we can approve and begin the process. Thank You.